Just got off a Blab with Virtual Assistant Denice Whiteley. She’s a powerhouse of information on using CRM’s (Customer Relationship Management) software and integrating it with your marketing. In it, she shared tips growing your email list, tagging your potential clients and the one thing she wish she’d done earlier in her business. In case you’re not familiar … [Read more...]
How Marketing Automation Can Improve Your Customer Service
How Marketing Automation Can Improve Your Customer Service A recent nightmare situation caused me to end a long term relationship with my hosting service. Like many break ups, better communication and an earlier response time may have saved us. But they chose to go old school. Long wait times, calls to an ever rotating support team, the failure to solve a … [Read more...]
How to Win Friends and Influence Customers with a Good CRM
Growing revenue is at the heart of any bottom line. Yet business development, lead nurturing and finally, closing deals takes a lot of resources. Whether you're a Fortune 500 or a one-person operation, you need a system for getting and closing more business. And, the more you can systematize it, the more profitable you can be. That's the goal of a Customer … [Read more...]
Why I’m Crushin’ on Nimble: My New CRM Software
My old CRM consisted of four things: memory, in person networking, social media and wayward scraps of paper. That got me through for awhile, but as my biz grew, it as harder and harder to keep track of everything and everyone. I couldn't be as useful as I wanted for prospects because I was inefficient. I had trouble nurturing contacts I didn't see regularly because... … [Read more...]
